Frequently Asked Questions
– How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
– Is my payment secure?
Yes. Your payment is done through PayPal, the world’s safest checkout method.
– How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
– How Coupons work?
Our store offer various discount codes you can apply to you cart and reduce the total cost before checkout. There is 2 types of coupons:
- Percentage coupons that only apply to non-sale items on you cart.
- Fixed amount coupons that apply to the total of cost of you cart.
Please note that coupons doesn’t work on free items special offer.
– What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the guaranteed time promised.
- The item you received was not as described.
- The item you received was not the one you ordered.
Please check our Refund & Return Policy page to get the detailed informations about return and refund.
– How long it takes to receive my order?
Please check our Shipping & Delivery page to get the detailed informations.
– Do you accept wholesale orders or drop-shipping?
Yes, we do accept wholesale orders and drop shipping. Please contact us with your requirements. We would be happy to negotiate and help.
– I have other question.
Please contact us at our Contact page. We will reply in 24 hours. If for some reason we don’t (don’t worry we always reply), just send us an email again. We pride ourselves on customer satisfactions, we fix any issues as soon as possible.